Return & Refund Policy

Return & Refund Policy

Effective date: October 23, 2026

Bevvago asks customers to obtain return instructions first. That lets us route a package correctly and address a faulty, damaged or wrong item without unnecessary return postage.

If a Bevvago product is simply no longer wanted, preserve its condition and supplied parts for a standard return. If instead it arrived broken, defective or different from the purchased option, explain that issue before repacking it. We will identify the correct remedy and shipping arrangement. Do not treat the registered business address as the return label destination.

This policy applies to orders from Bevvago, operated by Beijing Shuozhicheng Technology Co., Ltd. It describes standard change-of-mind returns and our response to damaged, defective or incorrect goods. It does not limit rights that cannot lawfully be excluded.

1. Return request period

For an eligible change-of-mind return, notify us within 30 calendar days after delivery. Email service@bevvago.com with your order number and the item involved. The 30-day period is measured from delivery, not from purchase or dispatch. Legal remedies for faulty or misdescribed goods may apply beyond this standard period.

2. Standard return condition and exceptions

For a change-of-mind return, the item should be unused, in original condition, with supplied components and labels, and with original packaging where reasonably possible. Provide an order number or other proof of purchase. Opened hygiene-sensitive items, personalized or made-to-order goods, and other product-specific exceptions may be excluded from change-of-mind returns only where permitted by law and identified before purchase. Such an exception never removes legal remedies for faulty, damaged, incorrect or misdescribed goods.

3. How to start and where to send a return

Email service@bevvago.com within the applicable period. Include the item, reason and photographs where practical for a problem with the goods. We will provide return authorization, packing directions and the designated receiving address for that order. Do not ship an item before receiving instructions. Our registered business address is not a general return warehouse; the correct return destination may vary by item or fulfillment location.

4. Return postage and original delivery charges

For an eligible change-of-mind return, the customer normally pays return postage and should use a suitable tracked service. If we sent the wrong item or confirm a defect or delivery damage for which we are responsible, we will cover reasonable authorized return postage or arrange another appropriate remedy. Original outbound delivery charges are refunded where required by law or where we are responsible and the applicable remedy requires it. We do not impose an undisclosed restocking fee.

5. Inspection and refunds

Once an authorized item reaches us and is inspected, or when a refund is due without return, we notify you of the decision. Approved refunds are processed to the original payment method within 5–10 business days after approval. A bank, card issuer or payment provider may take longer to show the credit. If an item fails the standard change-of-mind condition, we will explain the reason without restricting statutory rights.

6. Damaged, defective or incorrect goods

Please report a damaged, defective or incorrect item promptly so we can investigate. This request does not reduce mandatory consumer rights.

Send your order number, a description and photographs where practical. We will review the issue and arrange a repair, replacement, refund or other remedy consistent with applicable consumer law. We will not require you to pay return postage for a confirmed seller error or covered product defect.

7. Exchanges and cancellation

To request a different size, color or item, contact us. An exchange depends on stock and eligibility; we may instead arrange an eligible return and a separate new order. Email us as soon as possible and before dispatch to request cancellation or an order correction. A shipped order follows the return process.

8. Contact and business address

Store: Bevvago
Website: https://bevvago.com/
Legal operator: Beijing Shuozhicheng Technology Co., Ltd.
Registered business address: Room 104, 1st Floor, Building 1, Courtyard No. 67, Wenquan Road, Haidian District, Beijing, China
Customer service: service@bevvago.com · +1 (283) 206-0337

The address above is the operator’s registered business address, not a standing instruction to send returns there.