FAQ
Frequently Asked Questions
Effective date: October 23, 2026
Use these answers to find Bevvago’s standard order timeline, shipping charges, return steps and contact information.
Bevvago shoppers can check practical details before checkout: the chosen variant establishes what is included, while the checkout summary establishes the order total. Save the confirmation email for later reference. If you need assistance, include its order number so support can find the right parcel and payment record.
Answers about shopping, delivery, returns and customer service at Bevvago.
1. Who operates Bevvago?
Bevvago is the store brand operated by Beijing Shuozhicheng Technology Co., Ltd. The registered business address and contact details appear below.
2. What is included with a product?
The selected variant and individual product description identify the contents, size, material and other specifications. Editorial images can show objects that are not included.
3. How do I place an order?
Select a product and option, review the cart, enter the delivery and billing details, and check the total, delivery charge and taxes before authorizing payment.
4. How long does delivery take?
Processing normally takes 1–3 business days. Standard transit is estimated at 7–14 business days after dispatch, for an estimated 8–17 business days in total under normal conditions. See Shipping & Delivery (https://bevvago.com/pages/shipping-delivery).
5. How much is shipping?
Available methods and the applicable shipping charge for your address and items are displayed at checkout before payment. An unsupported destination will not show a shipping option.
6. Will I receive tracking?
We send a dispatch update and provide tracking information when the carrier makes it available. Contact us with your order number if an expected update is missing.
7. Can I change or cancel an order?
Email service@bevvago.com as soon as possible and before dispatch. We can make changes while fulfillment remains reversible. After dispatch, eligible returns follow the Return & Refund Policy (https://bevvago.com/pages/return-refund-policy).
8. What is the return period?
You may request an eligible standard return within 30 calendar days after delivery. Mandatory remedies for faulty or misdescribed goods are not limited by that standard period.
9. Who pays return shipping?
The customer normally pays postage for a change-of-mind return. For a confirmed damaged, defective or incorrect item for which we are responsible, we cover reasonable authorized return postage or arrange another appropriate remedy.
10. When is a refund processed?
An approved refund is processed to the original payment method within 5–10 business days after approval. Additional bank or payment-provider posting time may apply.
11. Where should I send a return?
Contact us first. We provide the designated address in the return instructions. Do not send a parcel to the registered office unless we expressly direct you to do so.
12. What if my parcel is missing or the item is wrong?
Email service@bevvago.com with your order number and tracking details. For a damaged or wrong item, include photographs where practical. We will investigate and provide an appropriate remedy under applicable law.
13. How can I ask about personal information?
Read our Privacy Policy (https://bevvago.com/pages/privacy-policy) and email service@bevvago.com with the subject “Privacy Request.”
14. How can I contact the store?
Email service@bevvago.com or call +1 (283) 206-0337. See Contact Us (https://bevvago.com/pages/contact-information) for order-support information.
Store: Bevvago
Website: https://bevvago.com/
Legal operator: Beijing Shuozhicheng Technology Co., Ltd.
Registered business address: Room 104, 1st Floor, Building 1, Courtyard No. 67, Wenquan Road, Haidian District, Beijing, China
Customer service: service@bevvago.com · +1 (283) 206-0337